Technical Support
The Product Support window shows how to reach EZ5 technical support and what to send with a question.
In the General section of the main toolbar, click 
Support.
Ask a Question or Submit a Ticket
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Contact EZ5 in one of these ways (links under Ask Question / Submit Ticket):
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Support portal: https://support.ezfive.com
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Email: support@ezfive.com
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Next to 1. Provide support code:, click 📋 Copy and paste the code into your message. The code identifies your license, so EZ5 can help you more effectively.
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Next to 2. Attach support data:, click Save Support Data to File… and attach the saved
.zipfile.
| If the file is larger than 10 MB, open a ticket first. EZ5 then provides a secure shared folder for the upload. |
Support Data File
The support data file is a zip archive of some Syslog Watcher Server work folders in C:\ProgramData\SyslogWatcher7.
It contains the collector, server, feature, and storage configuration, the diagnostic records, and the installed licenses.
| The support data file does not contain syslog messages, secret strings, TLS certificates, or remote access users. |
User Guide
The User Guide (Online) link opens this documentation: https://docs.ezfive.com/syslog-watcher/